VERCON AI

Bring back

Help them remember
who to call next.

Stay in touch with past customers.
Reach out when the next job is due.

Book a call Your first month is free.
Last job + next service + the right message
Last job + next service + the right message

The problem

Months pass.
They may forget to call.

The fix

We use the last job date.
You choose when to check back.

We use the last job date and your rules to send a note when it is time.

How it works

Stay in touch for a reason.

We set it up and keep it running.

1WHEN SERVICE IS DUE

Use the job date. Reach out at the right time.

We save the last job date and use your service rules to decide when to check back.

No reply? We send one last note, then we stop. A yes is booked like any visit: you check it first.

You have a reason to get in touch.

Alex’s next serviceSample
  1. 1 year after the last pipe check
  2. Your business

    Hi Alex, this is Oak Lane Plumbing. It’s been a while since your last pipe check, and it’s time for the next one. Want us to set it up? Just reply here.

  3. Alex

    Yes, please.

  4. To you · text and emailRepeat customer: Alex Miller

    Alex Miller (202) 555-0142 wants the pipe check again. This is an old customer of yours, not a new one.

Sample timing. You set it for each service.
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2WHEN THERE’S A PROBLEM

Help them first. Pause the sales notes.

If a customer has a problem, sales texts and emails pause while your team helps.

They stay paused until your team turns them back on.

Give the problem your attention.

A customer is not happySample
  1. 1 hour after the job
  2. Your business

    Hi Alex, this is Oak Lane Plumbing. From 1 to 5, how did we do today? Just reply with one number. Thank you.

  3. Alex

    2

  4. Your business

    Thanks for telling us, Alex. What went wrong? One line is enough: Tell us here

  5. To you · text and emailLow rating from Alex

    Alex gave you a 2 out of 5. Phone: (202) 555-0142. We paused all sales texts and emails for Alex and asked what went wrong. Call them today.

  6. Sales texts and emails for Alex: paused
Help comes before another sales message.
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3OTHER REASONS TO CHECK IN

Keep in touch. Make the note useful.

A new season or a simple check can start the next conversation.

Before the season changes.

You pick the season and the message at setup. Then it goes out on its own to past customers. A yes is booked like any visit: you check it first.

Help them plan ahead.

Before cold weatherSample
  1. The date you picked at setup
  2. Your business

    Hi Alex, this is Oak Lane Plumbing. Cold weather is coming. Want a pipe check before the first freeze? Just reply here.

  3. Alex

    Yes, please.

  4. To you · text and emailSeason: Alex Miller said yes

    Alex Miller (202) 555-0142 said yes to the season message. This is an old customer of yours.

Sample message. You set the season and the words at setup.
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Check that things still work.

We check in up to 3 times. First: is it working? Then: any trouble? Last: is it time for the next service? One reply stops the rest.

Make it easy to ask for help again.

Checking in after the jobSample
  1. 12 months after the water heater flush
  2. Your business

    Hi Alex, this is Oak Lane Plumbing. It’s been about 12 months since your water heater flush. Is everything working fine? If something’s off, just reply here.

  3. No reply · 6 months later
  4. Your business

    Hi Alex, this is Oak Lane Plumbing. It’s been about 18 months since your water heater flush. If it’s giving you any trouble, just reply here.

  5. Alex

    It makes a noise now. Can you look?

  6. To you · text and emailRepeat customer replied

    Alex Miller (202) 555-0142 wrote: “It makes a noise now. Can you look?”

    1. 1
    2. 2
    3. 3
    The last check-in won’t go out
Sample timing. You set it for each service.
Book a call

Let’s get started

Be there for the next job.
Your first month is free.

Tell us how your business works.
We help you choose the next step.

Book a call