For HVAC companies

Answer the rush.
Bring them back next year.

Missed calls get a text back while you’re on a job.
Past customers get a reminder when their tune-up is due.

Book a call Your first month is free.
Before summerSample
  1. 11 months after the last AC tune-up
  2. Your business

    Hi Alex, this is Oak Lane Heating & Air. Summer is close, and it’s been almost a year since your AC tune-up. Want us to set up the next one? Just reply here.

  3. Alex

    Yes, next week works.

  4. To you · text and emailRepeat customer: Alex Miller

    Alex Miller wants the AC tune-up again. This is an old customer of yours, not a new one.

Sample message. You set the season and the words at setup.

The problem

HVAC has two rushes a year.
Then the phone goes quiet.

The fix

We answer during the rush.
We bring them back for the tune-up.

The first hot week and the first cold night bring more calls than one shop can answer. In the quiet months, past customers are due for their yearly check, but most won’t remember to call.

How it works

From the first call to next year’s tune-up.

We set it up and keep it running.

1A MISSED CALL

You’re on a roof. They still get an answer.

When it’s 95 degrees out, people call the next company on the list. If you miss the call, a text goes out from your business number.

You can also use an AI phone helper that answers the call. See how this step works.

Missed calls get a reply while you’re on the roof.

A missed call in JulySample
  1. 2:14 pm · you missed a call
  2. Your business

    Hi, this is Oak Lane Heating & Air. Sorry we missed your call. What do you need help with?

  3. Alex

    My AC is blowing warm air. Can someone come today?

  4. To you · text and emailNew request: Alex Miller

    Alex Miller says the AC is blowing warm air and asks for a visit today.

Sample. The text goes out from your own number.

2A REQUEST AT NIGHT

No heat at 9 pm. Your team gets an alert.

The chat on your site knows your services, service area and hours. It takes their details, and if someone needs help now, your team hears about it.

It does not promise a visit time on its own. See how this step works.

Your team gets an alert the same night.

The first cold nightSample
  1. 9:12 pm · chat on your site
  2. Alex

    No heat and it’s 30 degrees out.

  3. Your business

    Sorry, that’s no fun. What’s your address and the best number to reach you? I’ll alert the team now.

  4. To you · text and emailNeeds help now: Alex Miller

    Alex Miller has no heat tonight. Address and phone are in the request.

Sample chat on your website.

3A NEW SYSTEM QUOTE

They got your price. We check back.

A new system is a big decision, and people often get more than one price. If they don’t reply to yours, we check back a few times.

When they reply, we stop. When they want to book, you say yes first. See how this step works.

You don’t have to chase every quote yourself.

A replacement quoteSample
  1. 3 days after your price · no reply
  2. Your business

    Hi Alex, this is Oak Lane Heating & Air. Just checking in on the price for the new system. Any questions? Just reply here.

  3. Alex

    We want to go ahead. Can you do Friday?

  4. To you · text and emailAlex Miller wants to book

    Friday for the new system install. Waiting for your OK. Not booked yet.

Sample timing. You set it at setup.

4WHEN THE TUNE-UP IS DUE

Before summer and winter. They hear from you before the rush.

Before each season, past customers get a note from you: the AC before summer, the heat before winter. You pick the season and the words at setup.

If a customer has a problem, sales texts pause while your team helps. See how this step works.

Seasonal reminders go out without you sending them.

Before cold weatherSample
  1. The date you picked at setup
  2. Your business

    Hi Alex, this is Oak Lane Heating & Air. Cold weather is coming. Want a furnace check before the first freeze? Just reply here.

  3. Alex

    Yes, please.

  4. To you · text and emailSeason: Alex Miller said yes

    Alex Miller said yes to the furnace check. This is an old customer of yours.

Sample message. You set the season and the words at setup.

5WHAT HVAC OWNERS ASK

Questions. Short answers.

Can it answer the phone, or only send texts?
You choose. We text back when you miss a call, or you can use an AI phone helper that answers it.
My customer list is in an old system. Does that work?
Yes. A spreadsheet, an old system or your phone contacts all work. You share what you have and we load it at setup.
Will it book jobs on my calendar by itself?
Not by default. We send you the request and you say yes first.
How much does it cost?
$397 a month. Your first month is free, and it starts when your setup is ready. The website we build is yours to keep.
Do I have to learn new software?
You tell us how you work and choose the rules. We handle the setup and testing, and keep helping as things change.
Do you have HVAC results to show?
Not yet. The messages on this page are samples of how it works for an HVAC company.

Let’s get started

Get ready for the next rush.
Your first month is free.

Tell us how your business works.
We help you choose the next step.

Book a call